Focus, for a moment, on the responsibilities of a Public Safety Dispatchers.

Seconds after receiving an emergency call, life saving assistance is en-route to you or your loved one. Dispatchers are truly the first responders in any emergency situation. No hesitation, clear communication and immediate response are the products of training by simulation. Every possible scenario has been covered with a finetooth comb. Every possibility has been practiced countless times and recorded for playback and critiquing.

Dispatchers rely on visual information from their Computer Aided Dispatch screens and audible information from telephones and radios. Telecommunicators learn to recognize the fear and need in a caller’s voice and the background sounds associated with the officer or firefighter on the radio. Dispatchers can feel the intensity of each call as they experience it. Through acquired perceptions they can formulate plans of recourse instantaneously.

Managing and allocating resources is one of their most challenging responsibilities. With new evolving technologies frequent simulation training is the preferred way to keep pace with the growing number of computer based programs the modern day dispatcher has at their disposal. By continued training and advanced preparation, your dispatchers have organized plans for the emergencies and emotions they will face daily.

E-9-1-1 Phone Simulator - designed with instructors in mind.

Our New E-9-1-1 Phone Simulator provides you with cutting edge technology. It incorporates edit functions for creating Virtual Local Communication Centers and recording capabilities for critiquing emergency scenarios. OMNI-COMM Simulators are the ONLY simulators designed with the instructor in mind. We have been developing Communication Training Simulators for 20 + years for all agencies in Public Safety and Protective Services.

Role Playing in a monitored environment teaches through virtual real life experience.

Classroom instruction using students as role players allows the trainees to learn by giving them freedom to create, explore and prepare for the variety of emergencies they will eventually face. Instructors may interact or use administrative functions to monitor the scenarios. All voice calls are recorded in WAV files for convenience and storage.

Both instructors and students have access to full CAD resources.

By now you can see that this product line has been created for easy instructor interface. Trainers can make it as hard or easy on the students by just increasing or decreasing the pressure. Through drag and drop functions the role player can work with several trainees at once.

Administrative functions allow editing of all major resources, call codes, vehicles dispatch signals i.e. Available in zone (AIZ) or En-route hospital (ERH) . You can tailor the entire suite of products to reflect all local maps, addresses, logging in of call takers and dispatchers. Our unique student stations allow trainees to view all that is going on simultaneously, giving them a unique perspective of each call.

Print out complete records from onset of the call to the end of the students training built in .pdf exporting makes retrieval and storage a snap. Call entry window helps students learn local codes and resource status.

The most sophisticated training device available for Radio Communications.

Our new OMNI-COMM Radio system has been developed to duplicate the operation of a 9-1-1 Communication Center Radio System. By incorporating the major functions and laying out the screen for maximum convenience we have developed a product that is the most sophisticated training device of its kind available for Radio Communications. This feature rich product can operate Touch screen or mouse, as a standalone training system or as part of our Suite of Communication Simulators.

Selecting and training people as Public Safety Telecommunicators is, at very best, difficult. We do know, however, that when a person can experience what happens in the Public Safety Answering Point (PSAP) – at the Complaint Desk – or at the Dispatch Console they and the interviewer are better able to assess the suitability of job to the applicant (and applicant to job.) The savings in time and money are quite substantial. Learning through role playing puts the trainee in a realistic atmosphere while the instructor has complete control over every part of the exercise.

Our OMNI-COMM line of Communication Training Simulators provides everything necessary for training personnel in a realistic setting using real emergency scenarios. Mistakes are corrected as they occur, without mishap. Audio recordings provide for review and critiquing of the exercises and are an excellent record of the trainee’s progress. People that have received Simulator Training know what is expected of them and have experienced the situations that they will encounter on the job. Their training is completed in less time and is far superior to that using conventional methods. This means lower training costs and better employees.