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 Telephone etiquette is one of is most important skills in the business world
today. By teaching a business like attitude when dealing with customers,
promoting professionalism and courtesy students increase their eligibility
in most areas of business regardless of the job.
Effective communication enunciation, short-term memory skills and listening
skills are the key points to learn when using the telephone.
By using scenario based role-play training, students learn skills that can
be appealing to perspective employers, satisfy customers and provide a
pleasant experience for the caller.
Our products provide the following features to accommodate the training of
professional telephone usage.
 Four (4) incoming lines: The ability to place multiple calls to the students
allows for a gradual increase of tasks. Once the student has become familiar
with the process students learn to manage multiple calls with courtesy,
speed and accuracy.
Four (4) call transfer lines: Being able to accurately transfer calls to the
correct extension is also an important skill that must be practiced to
perfect.
Two (2) Outgoing lines: Along with the ability to receive up to four phone
calls the students can now call out on (2) separate lines. Any number of
occurrences can require that a student place an outgoing call. Why two?
Our new BE-4200 has been designed to double as a telemarketing-training
device. Students learning telemarketing must learn to practice their sales
dialog. Nothing turns a person off more than listening to some one stumble
through their sales pitch unable to properly describe their product or
answer questions. Additionally when a telemarketer has sold the customer the
product, they must transfer the call to a supervisor for verification,
payment and delivery terms. By having two lines the student never skips a
beat, they select another line and continue with another call to continue. |
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